Privacy Policy

Information We Collect

CloudFeed collects information necessary to provide our SAP data integration services:

Account Information

• Company details and business information

• User contact information (name, email, phone number)

• SAP system credentials and access tokens

• Authentication and authorization details

• Account preferences and settings

Technical Data

• SAP system configurations

• Integration endpoints and connection details

• API keys and access credentials

• System logs and performance metrics

• IP addresses and device information

Usage Data

• Data extraction patterns and volumes

• Integration configurations

• Feature usage statistics

• Performance metrics

• Error logs and diagnostic information

How We Use Your Information

CloudFeed uses collected information for the following purposes:

Service Delivery

• Facilitating SAP data integration

• Managing data extraction and transformation

• Maintaining connection security

• Monitoring system performance

• Providing technical support

Platform Improvement

• Optimizing integration performance

• Enhancing security measures

• Improving user experience

• Developing new features

• Troubleshooting technical issues

Communication

• Service notifications and alerts

• Technical updates and maintenance notices

• Security advisories

• Product announcements

• Support responses

Data Protection and Security

CloudFeed implements enterprise-grade security measures:

Technical Security

• End-to-end encryption for data transfer

• Secure credential storage

• Multi-factor authentication

• Regular security audits

• Intrusion detection systems

Organizational Security

• Access control policies

• Employee security training

• Data handling procedures

• Security incident response

• Regular compliance reviews

Data Processing and Storage

SAP Data Processing

• Data is processed according to configured permissions

• No persistent storage of SAP data unless explicitly configured

• Temporary data caching for performance optimization

• Secure data transformation pipelines

• Automated data cleanup procedures

Infrastructure Security

• Redundant data centers

• Regular backup procedures

• Disaster recovery plans

• Performance monitoring

Sharing Your Information

CloudFeed maintains strict data sharing policies:

Third-Party Service Providers

• Cloud infrastructure providers

• Security service providers

• Monitoring service providers

• Analytics service providers All providers are contractually bound to maintain data confidentiality.

Legal Requirements

• Compliance with legal obligations

• Response to valid legal requests

• Protection of legal rights

• Investigation of potential violations

• Security threat prevention

Your Rights and Controls

As a CloudFeed customer, you have the right to:

Data Management

• Access your account information

• Modify integration settings

• Update security configurations

• Control data retention policies

• Configure access permissions

Security Controls

• Manage authentication methods

• Configure authorization rules

• Set up audit logging

• Define security policies

• Control data access

Enterprise Data Governance

CloudFeed supports enterprise data governance:

Compliance Support

• GDPR compliance features

• Data residency options

• Audit trail maintenance

• Compliance reporting

• Security certifications

Data Retention

• Configurable retention policies

• Data archival options

• Secure data deletion

• Backup management

• Recovery procedures

International Data Transfers

For international operations:

• Data transfer compliance

• Regional data centers

• Local data processing options

• Cross-border data protection

• International compliance standards

Cookies and Tracking

CloudFeed uses minimal tracking:

• Essential session management

• Security authentication

• Performance monitoring

• System diagnostics

• Usage analytics

Updates to Privacy Policy

Policy updates are managed through:

• Advance notification

• Version tracking

• Change documentation

• Customer communication

• Acceptance tracking

Contact Information

For privacy-related inquiries:

• Email: privacy@cloudfeed.com

• Address: 5 Kew Road, TW9 2PR, Richmond, London

• Support Portal: https://www.cloudfeed.io/contact-us

• Security Contact: security@cloudfeed.com

Additional Information

Data Protection Officer

Contact our DPO for:

• Privacy inquiries

• Data requests

• Security concerns

• Compliance questions

• Policy clarifications